Frequently Asked Questions

Frequently Asked Questions

General Frequently Asked Questions

Question 1. – How do I contact Travis Medical and the different departments?
Answer: Please click here to access contact information for all Travis Medicals departments and locations

Question 2. – What insurances is Travis Medical in network with?
Answer: Our insurance providers are constantly changing due to expiring contracts and acquiring new partnerships. Please click here for our most recent insurance list; however, calling at the time of your service will give you the most accurate indication of our insurance network.

Question 3. - What if I have a client/family member who is Spanish speaking only that requires assistance?
Answer: Travis Medical has a diverse staff and employs bi-lingual individuals who would be more than happy to assist you. We also have a dedicated Spanish speaking line and email:
1-800-458-4590 ext #4584

Supply Services Frequently Asked Questions

Question 1 - How can I contact the Supply Services Department directly?
Direct Line: 512-275- 9845
Toll Free: 1-855-859-0999
Fax: 1-855-454-9521

Question 2. - How do I make a change to my order, update my address or update my physician information?
Answer: Please contact the Supply Services Department when you need to make changes to your account. You can contact us by clicking here to submit an online form or to by one of the following methods:
Direct Line: 512-275- 9845
Toll Free: 1-855-859-0999
Fax: 1-855-454-9521

Question 3. - Who can I talk to about my order?
Answer: Anyone in the Supply Services Department is trained and capable of helping, but each patient has an assigned account representative that is responsible for your account. Please contact us directly to see who is assigned to your account.

Question 4. - What do I do if I run out of supplies?
Answer: We understand that emergencies happen at unexpected times and we will do what we can to assist you. If you see that your supplies are running low, please contact us at your earliest convenience to prevent you from running out early.

Question 5. - Once my prescription is returned from the physician, how long will it take for me to receive my supplies?
Answer: It will take 2-3 days for your order to be delivered to you via a carrier.

Medical Billing Frequently Asked Questions

Question 1. – Who qualifies for Medicare benefits?
Answer: Individuals 65 years of age or older, individuals under 65 with permanent kidney failure, and individuals under 65 who are permanently disabled and entitled to Social Security benefits may be eligible for Medicare benefits.

Question 2. – How much of the cost of medical equipment does Medicare cover?
Answer: Typically Medicare covers 80% of eligible charges after you have paid your yearly Part B deductible. Every year, in addition to your monthly premium, you will have to pay the first $162 of covered expenses out of pocket for Part B services. If you have a supplemental insurance policy, that plan may pay the remaining portion of the cost of your equipment after the supplemental plan’s deductible has been satisfied. If you do not have a supplemental plan, the remaining portion will be considered your responsibility. If Travis Medical does not accept assignment with Medicare you may be asked to pay the full price of an item at the time of service, but we will file a claim on your behalf to Medicare. Medicare and any supplemental insurance will process the claim and mail you a check to cover a portion of your expenses if the charges are approved.